Heuristik Quality Policy

At Heuristik, we are committed to delivering high-quality biometric fingerprint identification solutions for healthcare and other clients, ensuring accuracy, security, and compliance with international standards.

Our approach is based on continuous improvement, risk management, and adherence to regulatory requirements: ISO 27001, the EU AI Act and El Esquema Nacional de Seguridad (ENS Alto), Good Clinical Practice and applicable Data Privacy Protection Regulations, including GDPR and HIPAA.

To achieve our commitment, we focus on:

• Customer Satisfaction

  We are committed to delivering reliable, secure, and user-friendly biometric identification solutions that enhance patient safety, support clinical workflows, and improve operational efficiency across healthcare and post-care environments.

• Patient Safety and Clinical Risk

  Our systems and processes prioritise patient safety and continuity of care, applying medical device risk and quality management principles to proactively identify, assess, and mitigate risks throughout the solution lifecycle.

• Data Security and Privacy

  We implement robust information security controls to protect sensitive healthcare data, maintaining confidentiality, integrity, and availability, in alignment with ISO/IEC 27001, El Esquema Nacional de Seguridad (ENS Alto) and pursue the best practices in health data pseudonymization and data privacy protection.

• Regulatory and Ethical Compliance

  We ensure full compliance with applicable legal, regulatory, and ethical requirements, including those specific to healthcare, medical technologies, and AI-driven biometric systems. We proactively adapt to evolving national and international standards.

• AI Governance and Fairness

  In the development of AI-based biometric technologies, we commit to transparent, ethical, and explainable AI practices, ensuring that our solutions are fair, safe, and inclusive in their use and outcomes, and compliant with the evolving regulatory landscape and the EU AI Act.

• Risk Management and Business Continuity

  We continuously identify, evaluate, and treat risks related to data security, patient safety, and system continuity—ensuring timely recovery of critical services and minimising the impact of potential incidents.

• Continuous Improvement

  We pursue ongoing improvement of our systems, technologies, processes, and security posture—through regular audits, performance reviews, risk assessments, and stakeholder feedback to stay ahead of industry advancements and threats.

• Employee Competence and Engagement

  We invest in the training, motivation, and development of our team to foster technical competence, awareness of security best practices, and active participation in the continuous improvement of quality and security.

• Stakeholder Engagement and Communication

  We maintain open, transparent, and collaborative communication with internal and external stakeholders, including clients, partners, and regulators—ensuring that their needs and expectations are understood and met.

• Supplier and Technology Partner Oversight

  We evaluate and monitor the performance and compliance of our suppliers, service providers, and technology partners, especially those impacting the integrity of our biometric and information security ecosystem.

This policy is communicated to all employees and stakeholders, ensuring alignment with our strategic objectives and commitment to excellence.